Shipping policy

This English text is a convenience translation. The legally binding version is the German original.

1. Delivery area

Kaizen Jiu-Jitsu Brand currently ships within Switzerland and to Liechtenstein.

International deliveries, in particular to the United States of America, are only possible if the relevant destination country and the respective shipping option are available at checkout.

There is no entitlement to delivery to specific countries, regions or postal codes. The seller reserves the right to refuse or cancel orders if delivery is not possible or not reasonable for logistical, legal, customs or economic reasons.

2. Shipping from

Shipping is from Switzerland.

Shipping location:
Kaizen Jiu-Jitsu Brand
Marktgasse 2
Switzerland

Contact address:
Oliver Arena – Kaizen Jiu-Jitsu Brand
Langäcker 14
8500 Frauenfeld
Switzerland
Email: KaizenJiu-Jitsu@pm.me

3. Shipping costs Switzerland and Liechtenstein

For deliveries within Switzerland and to Liechtenstein, a flat shipping fee of CHF 9.– per order applies, unless otherwise shown at checkout.

From an order value of CHF 150.–, standard shipping within Switzerland and to Liechtenstein is free.

Shipping costs are shown transparently in the cart and before the order is completed.

4. Shipping costs USA and international orders

For deliveries to the United States of America and other available international shipping destinations, the shipping costs shown at checkout apply.

Example shipping options may be:

  • Standard shipping: approx. 3–7 working days, e.g. CHF 35.– / approx. USD 45.–
  • Express shipping: approx. 2–3 working days, e.g. CHF 75.– / approx. USD 96.–
  • Free standard shipping: from CHF 160.– order value, if shown at checkout

The actually valid shipping costs are based on the amount shown at checkout. Exchange rates, payment provider fees or conversions into foreign currencies may differ.

Free shipping refers exclusively to the shipping price. Customs fees, import taxes, sales tax, import VAT, brokerage fees, handling fees or other charges are not included.

5. Processing time

Orders are usually processed within 1–3 working days of receipt of the order and full payment.

Orders received on weekends or public holidays are processed on the next working day.

During peak times, in particular after product launches, with limited drops, before holidays or in the case of high order volumes, the processing time may be longer.

Should processing be materially delayed, Kaizen Jiu-Jitsu Brand will inform the customer by email where possible.

6. Delivery times Switzerland and Liechtenstein

After handover to the shipping service provider, delivery within Switzerland and to Liechtenstein usually takes place within 1–2 working days.

This delivery time is a non-binding guide value and not a guaranteed delivery deadline.

Delays due to shipping service providers, weather, holidays, force majeure, technical disruptions, incomplete address details or other circumstances outside the control of Kaizen Jiu-Jitsu Brand are not the responsibility of the seller.

7. Delivery times USA and international orders

For deliveries to the United States of America or other available international destinations, the delivery times stated at checkout apply.

Typical guide values:

  • Standard shipping: approx. 3–7 working days after dispatch
  • Express shipping: approx. 2–3 working days after dispatch

These details are non-binding guide values and not guaranteed delivery deadlines, unless expressly confirmed otherwise in writing.

International deliveries may be delayed in particular by:

  • customs clearance;
  • import inspection;
  • security checks;
  • holidays in the sending or receiving country;
  • an incomplete or incorrect delivery address;
  • lack of cooperation by the customer;
  • unpaid import duties;
  • delays at the shipping service provider;
  • force majeure;
  • official measures.

For orders to the USA the following applies: stated delivery times are based on a realistic estimate at the time of the order. Should an order not be able to be shipped within the stated or legally relevant period, the customer will be informed where possible and, to the extent legally required, given the choice between further waiting time or a refund for goods not shipped.

8. Shipment tracking

Once the order has been shipped, the customer receives a shipping confirmation by email with a tracking link, provided tracking is available for the chosen shipping method.

The customer is responsible for checking the shipment tracking and responding in good time to delivery attempts, collection deadlines, customs notifications or queries from the shipping service provider.

Kaizen Jiu-Jitsu Brand accepts no liability for delays, returns or additional costs that arise because the customer does not observe tracking information, collection deadlines, customs notices or delivery notifications.

9. Delivery address

Delivery is made to the delivery address provided when ordering.

The customer is responsible for providing the delivery address completely and correctly, including:

  • full name;
  • street and house number;
  • additional details such as apartment, suite, floor, building or company name;
  • postal code;
  • city;
  • country;
  • telephone number, if required for delivery;
  • email address for shipping and customs information.

Delays, additional costs, returns or non-deliveries due to incorrect, incomplete or undeliverable address details are borne entirely by the customer.

A subsequent address change is only possible as long as the parcel has not yet been handed over to the shipping service provider. Corresponding requests must be sent immediately to KaizenJiu-Jitsu@pm.me.

After handover to the shipping service provider, Kaizen Jiu-Jitsu Brand cannot guarantee an address change.

10. Customs, import duties and taxes for international orders

For deliveries outside Switzerland, additional costs may arise, in particular:

  • import duties;
  • import VAT;
  • sales tax;
  • use tax;
  • local consumption taxes;
  • customs clearance fees;
  • brokerage fees;
  • handling fees of the shipping service provider;
  • storage fees;
  • subsequent customs assessment costs;
  • fees due to incomplete or delayed cooperation by the customer.

These costs are not included in the product price or shipping price unless expressly shown at checkout.

The customer is solely responsible for paying all customs duties, taxes, import costs and other charges in the country of destination.

Kaizen Jiu-Jitsu Brand has no influence on the amount, levying or processing of such costs and accepts no liability for them.

If a shipment is returned due to unpaid customs fees, refused acceptance, lack of cooperation, incorrect details or non-collection, the customer bears all resulting costs.

11. Refusal of acceptance, uncollected shipments and return to sender

If a shipment is not accepted, not collected, not delivered due to an incorrect address, or returned to Kaizen Jiu-Jitsu Brand due to unpaid charges, this does not constitute a proper return and not a valid withdrawal.

In such cases, the customer bears all resulting costs, in particular:

  • original shipping costs;
  • return shipping costs;
  • renewed shipping costs;
  • customs fees;
  • import or export duties;
  • handling fees;
  • brokerage fees;
  • storage fees;
  • costs for renewed delivery attempts;
  • any loss of value of the goods.

A renewed delivery is only made after full payment of all additional costs incurred.

In the case of withdrawal or cancellation after receipt of the returned goods, any refund amount is reduced by all costs, fees, charges and reductions in value incurred, to the extent permitted by law.

The original shipping costs are not refunded.

12. Returns in connection with exchange or return

Returns must be registered in advance by email to KaizenJiu-Jitsu@pm.me and confirmed in writing by the seller.

Unannounced, unfranked or unapproved returns may be refused.

For returns, the customer bears all costs and risks in full, in particular:

  • return postage;
  • shipping insurance;
  • tracking;
  • packaging;
  • import and export duties;
  • customs fees;
  • sales tax, VAT or comparable charges;
  • brokerage fees;
  • handling fees;
  • fees due to incorrect or incomplete customs information;
  • loss or damage during return transport.

Returns must be sufficiently franked, packed securely for transport and shipped with tracking.

International returns must be correctly declared as returned goods. Incorrect customs declarations and any resulting costs are borne entirely by the customer.

Kaizen Jiu-Jitsu Brand accepts no liability for lost, damaged, delayed or customs-blocked returns.

13. Transfer of benefit and risk

Upon handover of the goods to the shipping service provider, benefit and risk pass to the customer, to the extent permitted by law.

The customer bears the shipping risk. This applies in particular to loss, damage, theft, misrouting, delay, customs blocking or non-delivery after handover to the shipping service provider.

Where possible, Kaizen Jiu-Jitsu Brand will assist the customer in clarifying matters with the shipping service provider, but does not guarantee replacement, refund or successful settlement of claims by the shipping service provider.

14. Transport damage

The customer is obliged to inspect the packaging for visible damage upon receipt.

Visible transport damage should be reported to the carrier immediately and documented photographically.

Defects or damage to the goods must be reported by email to KaizenJiu-Jitsu@pm.me within 7 calendar days of receipt.

The report should contain:

  • order number;
  • customer name;
  • description of the damage;
  • photos of the packaging;
  • photos of the shipping label;
  • photos of the damaged product;
  • date of delivery.

Without timely and complete documentation, clarification with the shipping service provider may be difficult or impossible.

15. Partial deliveries

Kaizen Jiu-Jitsu Brand is entitled to ship orders in partial deliveries, provided this is reasonable for the customer.

Additional shipping costs for partial deliveries initiated by the seller are not charged to the customer, unless otherwise agreed.

16. Pre-orders, drops and limited products

For pre-orders, product drops, limited small series or products not yet in stock, different processing and delivery times may apply.

The respective details in the product description or at checkout are decisive.

Stated delivery dates for pre-orders are estimates and not guaranteed delivery dates, unless expressly confirmed in writing.

17. Delivery obstacles and force majeure

Kaizen Jiu-Jitsu Brand is not liable for delivery delays or delivery failures caused by circumstances outside its own control.

These include in particular:

  • natural events;
  • strikes;
  • pandemics;
  • official measures;
  • war, unrest or sanctions;
  • transport problems;
  • customs delays;
  • technical disruptions;
  • failures at shipping service providers;
  • supply shortages of packaging or production material;
  • events of force majeure.

18. Shipping restrictions and prohibited delivery addresses

Kaizen Jiu-Jitsu Brand does not deliver to addresses, persons, countries or regions where this would violate legal regulations, sanctions, embargoes, export controls or shipping service provider requirements.

The seller reserves the right to cancel orders if delivery is not possible for legal or logistical reasons.

19. Relationship to GTC and return/exchange conditions

These shipping conditions supplement the General Terms and Conditions as well as the return and exchange conditions of Kaizen Jiu-Jitsu Brand.

In the event of contradictions, the shipping information individually shown at checkout takes precedence, to the extent this does not violate mandatory law.

20. Contact

For questions about shipping or an ongoing shipment:

Oliver Arena – Kaizen Jiu-Jitsu Brand
Langäcker 14
8500 Frauenfeld
Switzerland
Email: KaizenJiu-Jitsu@pm.me